We want you to love your Zambian products and use them LOTS. In case you won't, we can only offer a merchandise gift certificate or an exchange. Exchanges are offered on all item EXCEPT swimwear and SALE items ( this is in accordance with your statutory rights ) Returns on garments are conditional to the state in which it is returned ( unworn, packaging/labels in tact etc)
Lusaka Collective is a Non-Cashback Return Establishment – Exchange or a merchandise gift certificate will be offered. No credit card or cash refunds and must be returned and exchanged within 14 days of purchase. Our reason behind this is in the support of grass root makers.
Regrettably we can not offer returns or exchanges on international orders - the reason being; Zambian customs charges us duty to bring the item back into the country and it becomes an unjustifiably costly process - sorry!
The cost of return shipping is at your expense and refunds will only be processed once we receive the item in good condition. *VERY NB : it is your responsibility to return the item to us by reliable and recorded delivery. In the case that the return item is lost by the service you have used to return it back to us, we can not process the refund. We reserve the right to refuse an exchange based on the condition of the item.
Please follow these instructions for returns and refunds;
1. Email us firstname.lastname@example.org to tell us you will be returning your purchase and give a brief detail why ( doesn't' fit , colour , etc )
2. Package with all original tags and bags included, address and send to:
Lusaka Collective Returns : Stand 5234 , off Los Angeles Boulevard, Longacres , Lusaka (behind the Longacres food market - next door to LSK Boys School) Lusaka, Zambia | Tel: +260969307286
If the original tags and bags are not included with the return we will deduct a small fee from your refund amount.
3. On receipt of your return in good order we will process your refund via our return gateway . Please allow 5 - 10 working days for the exchange to process (this is the amount of time they stipulate but it usually takes quicker)